General Terms and Conditions for the website www.grifoni.com



1. Company information

1.1 GGZ s.r.l. (VAT No. 01767000282), with registered office at Via Tezzon 6/A, 35020 Pozzonovo (PD) (hereinafter, “GGZ” or the “Seller”).

2. General Terms and Conditions

2.1 These general terms and conditions (hereinafter the “General Terms and Conditions”) govern the distance selling of “Grifoni” brand products (hereinafter the “Products”) via the website www.grifoni.com (hereinafter the “Website”), and apply to the sales contract (hereinafter the “Contract”) concluded between GGZ and consumers (hereinafter the “Customer” or “Customers”), as defined in Article 3 of Legislative Decree No. 206/2005 (hereinafter the “Consumer Code”) as natural persons acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out, on the basis of orders placed via the Website.

2.2 By accepting these General Terms and Conditions upon purchasing Products on the Website, the Customer declares that they have carefully read their contents and undertake to comply with the provisions set out therein. The Customer may not purchase Products via the Website if they do not accept these General Terms and Conditions.

3. Amendment of the General Terms and Conditions

3.1 The Seller reserves the right to update or amend these General Terms and Conditions at any time, replacing the ‘Last updated’ date with the date of the update, it being understood that the General Terms and Conditions published at the time the purchase order is placed shall apply to each purchase contract. To this end, the Customer is advised to save a copy of the General Terms and Conditions from time to time.

4. Products and Prices

4.1 The purchase of Products is restricted to persons of legal age under Italian law, i.e. those who have reached the age of 18.

4.2 GGZ applies two separate price lists: one valid for Italy and one valid for the rest of the European Union.

4.3 The sales prices, indicated in the description of each Product (hereinafter the “Prices”), are expressed in Euros (€) on the Website and are inclusive of VAT. Shipping costs for the order, which are also inclusive of VAT, must be added to this amount. The Price of each Product is displayed to the Customer before the order is completed.

4.4 The Prices applicable to the Customer are those published online at the time the purchase order is placed. These Prices may be subject to change without prior notice. The amended Prices shall apply to contracts entered into after the amendment and shall not affect contracts already concluded.

4.5 The Products shall become the property of the Customer upon payment of the price by the latter.

4.6 The Seller regularly updates the information regarding the availability of the Products listed on the Website. It may happen that, during the order confirmation process, the Products are no longer available. In such cases, the Seller will take steps to inform the Customer promptly by email and, if it is impossible to fulfil the order due to the total or partial unavailability of the Products, may cancel the order and refund any sums already paid.

5. How to purchase

5.1 To proceed with the purchase of Products, you must be registered on the Website by creating an account and accepting the General Terms and Conditions by clicking on the relevant icon. Failure to accept the General Terms and Conditions will result in the inability to register as a Customer or to proceed with purchases.

5.2 Registration on the Website is free of charge. The Customer declares that the details provided at the time of registration are correct, complete and truthful. Upon registration, the Customer must also enter a password of their choice. Registration will be confirmed by email to the address provided by the Customer at the time of registration. The Customer undertakes that the password for accessing the Website will be used exclusively by the Customer and will not be disclosed to third parties. Should the Customer become aware of any unauthorized use of the password by any third party, they must immediately notify the Seller by sending an email to the following address: clientservices@grifoni.com . In any case, they may change the password at any time by clicking on the ‘Recover Password’ link. An email will be sent to them to set a new password.

5.3 Please note that the data provided at the time of ordering and registration will be processed in accordance with current legislation on the protection of personal data. Full details regarding the processing of personal data are available in the Privacy Policy, which can be viewed at the following link www.grifoni.com/en-eu/pages/privacy-policy.

5.4 The Seller reserves the right, at its sole discretion, to refuse registration on the Website and to decline orders from any person should such orders appear anomalous in relation to the quantity of Products purchased or be placed by parties with whom a dispute is ongoing.

5.5 To complete the purchase of one or more Products on the Website, the Customer must complete an electronic order form by entering all their details (the Customer declares that the details provided at the time of ordering are correct, complete and truthful) and follow all the various stages of the purchase.

5.6 The Customer may check and correct any errors in the data entered before submitting the order.

5.7 Before the order is definitively submitted, the Customer is informed that this action entails an obligation to pay, and the order is confirmed via a button bearing an unequivocal wording such as “Pay now” or equivalent. The Contract is concluded when the Seller registers the order form, subject to verification of the accuracy of the order details and payment.

5.8 Once the order form has been registered, the Customer will receive a confirmation email from the Seller containing:

- a summary of the General Terms and Conditions;

- information regarding the characteristics of the Product purchased;

- a detailed breakdown of the price;

- details of the payment method used;

- details of how to exercise the right of withdrawal.

We recommend that you keep this email as proof of purchase or save it on a durable medium.

5.9 The order form will be stored by the Seller in their database for the time necessary to process the order and, in any event, in accordance with the law; during this period, it may be accessed by the Customer.

6. Payment

6.1 Payment can be made online using one of the following methods:

a) Credit/debit cards;

b) PayPal;

c) Apple Pay;

d) Google Pay.

6.2 Credit/debit card details and PayPal/Apple Pay/Google Pay details are processed exclusively by the payment provider, and the Seller will not have access to them, limiting its role to managing the Customer’s details solely for the purpose of enabling the payment provider to send the payment link. The Seller shall not be held liable for any fraudulent use by third parties of the Customer’s credit/debit card or PayPal/Apple Pay/Google Pay details.

6.3 The order is confirmed by the Seller only once the Customer has read and accepted these General Terms and Conditions.

6.4 In order to protect against potential fraud and in the event of suspicion that an order is fraudulent, the Seller reserves the right to request further documentation from the Customer (in particular proof of address, a photocopy of the Customer’s identity card, and a photocopy of the Customer’s credit card) prior to processing the order, for the purpose of verifying that the order is not fraudulent. Any data and documents requested will be processed exclusively for the purpose of fraud prevention, in compliance with current legislation on the protection of personal data, as set out in the Privacy Policy www.grifoni.com/en-eu/pages/privacy-policy.

6.5 In any event, the Seller reserves the right to refuse any order in the event of:

- an ongoing dispute with the Customer;

- total or partial non-payment of a previous order by the Customer;

- refusal of payment authorization by the banks.

6.6 In the event of order cancellation, or non-acceptance of the order, the Seller shall refund the Customer, as soon as possible, any amounts already paid. Refunds of amounts paid by the Customer to the Seller shall be made using the same payment method used by the Customer to make the purchase. Refunds shall be processed within the timeframes and in the manner provided for by the operator of that payment method.


7. Shipping of Products

7.1 The shipment of Products and their delivery are carried out in the following countries: Italy, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland (excluding Northern Ireland), Latvia, Lithuania, Luxembourg, the Netherlands, Portugal (excluding the Azores and Madeira), Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla), Poland, Denmark and Sweden (hereinafter the “Territory”). No delivery address (or delivery request) will be accepted outside the Territory.

7.2 Shipping costs are shown separately in the shopping basket before the order is completed and vary depending on the destination country and the total order amount. For deliveries in Italy, shipping is free for orders over €300.00.

Standard shipping within Italy costs €10.00.

Standard shipping to the rest of Europe costs € 15.00.

7.3 When completing the order, the Customer must provide the correct delivery address, including not only the full address but also any relevant details, such as the floor, flat number, intercom, etc., and must always provide a telephone number where the courier can contact the Customer prior to delivery.

8. Delivery

8.1 Deliveries will be made to the address provided by the Customer in the order form. Delivery times are those indicated in the order form and confirmed in the relevant order confirmation.  As soon as the shipment has been deliveded, the Customer will receive an email confirming delivery. After submitting the order via the Website, the Customer may track the delivery of the order using the tracking number, either via the link sent by email or by accessing the dedicated section within their account. Furthermore, if they wish, the Customer may contact GGZ Customer Service by email to request information regarding the delivery.

8.2 The Customer acknowledges and agrees that:

- the items ordered will be delivered to the address provided by the Customer at the time of ordering;

- they may not redirect parcels or prevent courier drivers from redirecting deliveries if the recipients are not present at the address specified for delivery;

- if there is a reception or concierge service at the delivery address, delivery shall be deemed to have taken place when that reception/concierge service has received the parcel from the courier. Consequently, ownership of the goods shall pass to the Customer upon delivery to the reception/concierge service.

8.3 Pursuant to Article 63 of the Consumer Code, the risk of loss or damage to the Products passes to the Customer at the moment the Customer, or a third party designated by the Customer and other than the carrier, takes physical possession of the Products.

8.4 Delivery is handled by UPS. Any delays not attributable to the Seller and resulting from force majeure or the carrier’s failure to perform do not give rise to liability on the part of the Seller, without prejudice to the application of the consumer protections provided for by current legislation.

8.5 Delivery takes place approximately within 3–5 (three to five) working days from dispatch for the Italian territory and within 5–8 (five to eight) working days for other countries, subject to any delays not attributable to the Seller.

9. Right of withdrawal

9.1 Pursuant to Articles 52 et seq. of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the Customer has the right to withdraw from the Contract, without having to provide any reason and without penalty, within 14 (fourteen) days. Please note that Product replacements are not permitted. Any exchanges, even if only for a different size, must be made exclusively by returning the Product and making a new purchase.

9.2 The withdrawal period begins:

a) in case of the purchase of goods, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, takes possession of the Products;

b) in the case of a multiple order with separate deliveries, from the day of delivery of the last Product.

9.3 To exercise the right of withdrawal, the Customer must inform the Seller, before the expiry of the withdrawal period, of their decision to withdraw from the Contract by means of an explicit statement.

To this end, the Customer may alternatively:

- use the digital withdrawal function (“digital withdrawal tool”) available on the Website and accessible via the “Returns and Refunds” section in the Website footer, by clicking the “Withdraw from the contract here” button. This function allows the Customer to access their personal account via a secure authentication system using an OTP (One-Time Password) sent to the email address associated with the order, and to submit the withdrawal request by selecting the relevant order and following the guided process on the Shopify platform;

- send a written notice containing their declaration of withdrawal to the email address clientservices@grifoni.com .

9.4 Following the submission of the withdrawal notice via the digital function or by email, the Seller shall, without undue delay, send the Customer confirmation of receipt of the withdrawal by email, containing a summary of the notice, the date and time of submission of the request, and the necessary instructions for returning the products.

9.5 Should the Customer exercise their right of withdrawal, the Seller shall refund all payments received from the Customer, including delivery costs (with the exception of any additional costs arising from the choice of a delivery method other than the least expensive one offered), without undue delay and in any event within 15 (fifteen) days of receiving the returned goods.

9.6 The refund will be made using the same payment method used by the Customer for the initial transaction; in any event, the Customer will not be charged any costs as a result of such refund.

9.7 Following withdrawal, the Customer is required to return the goods without undue delay and in any event within 14 (fourteen) days from the date on which they notified their decision to withdraw from the Contract. The direct costs of returning the goods shall be borne by the Customer, unless otherwise stated.

9.8 Returned Products must be returned in the condition in which they were received, i.e. they must be undamaged, unworn, unwashed and must have all Product labels and tags intact; the only use permitted is that reasonably necessary to try on and decide whether to keep the Product or Products. The Customer is therefore solely liable for any reduction in the value of the Product or Products resulting from use other than that reasonably necessary to try on the item(s) and decide whether to keep them.

9.9 Products may be returned from the country where the order was delivered or from one of the countries included among the shipping destinations listed in Article 7.1.

9.10 The Seller does not accept returns or complaints regarding Products purchased from other retailers or second-hand sales websites, even if they are Grifoni-branded.

9.11 The procedures for exercising the right of withdrawal, including instructions for returning Products and accessing the digital withdrawal function, are described in the dedicated section “Returns and Refunds”, available on the Website and accessible via the following link www.grifoni.com/en-eu/pages/returns-and-refunds-policy

This section, which forms an integral part of the pre-contractual information provided to the Customer pursuant to Article 49 of the Consumer Code, contains:

– information regarding the terms, conditions and procedures for exercising the right of withdrawal;

– access to the digital withdrawal function via the “Withdraw from the contract here” button;

– operational instructions for returning the Products.

10. Customer Service

10.1 You may request information, assistance and send communications or complaints to the following email address: clientservices@grifoni.com ;

11. Legal Guarantee of Conformity

11.1 All Products sold via the Website are covered by the legal guarantee of conformity provided for in Articles 128 et seq. of the Consumer Code. The Seller is liable to the Customer for any lack of conformity existing at the time of delivery of the Products and which becomes apparent within 2 (two) years of delivery.

11.2 The right to bring a claim for an alleged lack of conformity is subject to a limitation period of 26 (twenty-six) months from the date on which the Products were delivered to the Customer.

11.3 The report must be made by sending an email to clientservices@grifoni.com , stating the reason for the complaint and attaching appropriate photographic evidence or other documentation sufficient to prove the existence of the defect.

11.4 Once the report has been received and the validity of the complaint verified, the Customer shall be entitled, free of charge, to have the Product restored to conformity through repair or replacement. Furthermore, pursuant to Articles 135-bis et seq. of the Consumer Code, where repair and replacement are impossible or excessively onerous, or where the replacement or repair previously carried out has caused significant inconvenience to the Customer, or where the Seller has failed to repair or replace the Product within a reasonable period, the Customer shall be entitled to request, at their discretion: termination of the Contract, a refund of the price by the Seller upon return of the Product by the Customer to GGZ, or a reduction in the price of the purchased Product.

12. Partial invalidity

12.1 If one or more clauses of these General Terms and Conditions are deemed invalid or declared as such pursuant to a law, a regulation or following a final decision by a competent court, the remaining clauses shall remain valid and effective.

13. Limitation of Liability

13.1 Without prejudice to any provisions to the contrary under applicable law and, in particular, the provisions regarding the legal guarantee of conformity of products, the Seller shall in no event be held liable for delays, disruptions or failures in the performance of the Contract due to causes not attributable to it, circumstances beyond its reasonable control or events of force majeure. By way of example and without limitation, such events include pandemics, epidemics, natural disasters, adverse weather conditions, fires, floods, earthquakes, strikes, sabotage, malfunctions and/or failures and/or interruptions and/or defects of any other kind in telephone, electricity or IT lines not attributable to the Seller.

13.2 The Customer acknowledges and accepts that, in any event, the Seller’s liability shall not exceed the sums paid by the Customer to the Seller for the purchase of the Products. In any event, the Seller’s liability for willful misconduct or gross negligence, as well as for the breach of mandatory consumer rights provided for by law, remains unaffected.

14. Governing Law and Dispute Resolution

14.1 These General Terms and Conditions are governed in their entirety by Italian law.

14.2 Any dispute arising from the interpretation and performance of the Contract and these General Terms and Conditions shall be subject to the jurisdiction of the court of the Customer’s place of residence or domicile.

14.3 This is without prejudice to the Customer’s right to make use of alternative dispute resolution (ADR) mechanisms. Information regarding consumer protection mechanisms and the bodies competent for the extrajudicial resolution of consumer disputes is available on the European Commission’s “Consumer Redress in the EU” portal, accessible at the following address: https://consumer-redress.ec.europa.eu/.

Last updated: 12/05/2026