FAQ

Browse the Women or Men sections, select a product, choose your size and color, and add it to your cart.When you’re ready, proceed to checkout to complete your purchase in a few simple steps.

Check that all the information entered is correct or try a different payment method.If the issue persists, please contact our Customer Service:clientservices@grifoni.com

You can only modify your order details before payment confirmation.Once the order has been placed, it is processed and can no longer be changed.

Yes, but only if it has not yet been processed by our logistics team.Please contact Customer Service as soon as possible to check availability.

After your purchase, you will receive an order confirmation email with your order summary.Once your order is shipped, you will receive a second email with a tracking link.

If an item is no longer available, we will notify you immediately and refund the amount paid within 15 days.

We accept all major credit and debit cards as well as PayPal.

Yes. All transactions are processed by certified payment providers.Your payment data is always protected and is never stored on our systems.

No, cash on delivery is not available.

No, tax-free services are not available for online purchases.

We do not issue corporate invoices.You will receive a fiscal receipt issued to the individual who placed the order.

The currency is automatically set based on the shipping country and cannot be changed.The final amount will be charged in the local currency of the selected destination.

If you are not satisfied with your purchase, you can request a return within 14 days of delivery. Simply follow the return procedure in the “Returns & Refunds” section. You will then receive all instructions by email.

No, return shipping is at the customer’s expense.
Once approved, you will receive a prepaid UPS label, and the cost will be deducted from your refund:

• €10 for returns from Italy 
• €15 for returns from the rest of Europe 

Alternatively, you may use a courier of your choice at your own cost and responsibility.

Please contact Customer Service and we will assist you in completing your return.

No, returns cannot be processed in-store.
All returns must be shipped back.

We do not accept returns for items purchased from third-party retailers or resale platforms.

Direct exchanges (size or color) are not available.You may return the item and place a new order.

Once your return has been received and inspected, your refund will be processed within 15 days using the same payment method used for the purchase.

If you used a prepaid return label, the shipping cost will be deducted from your refund.Timing may vary depending on your payment provider.

Please contact Customer Service as soon as possible, including your order number and photos of the item.We will review the case and assist you promptly.

For full details on withdrawal rights, returns, refunds, and legal warranty, please refer to our Terms & Conditions or contact Customer Service.

Shipping costs are always shown clearly at checkout:

• Italy: €10 (free for orders over €300) 
• Europe: €15

• Italy: 3–5 working days 
• Europe: 5–8 working days

Once the order has been placed, the shipping address cannot be modified.Please double-check your details before confirming your purchase.

After shipment, you will receive an email with a tracking link to monitor your delivery in real time.

It may take up to 24 hours for the tracking to become active. Please try again later, as updates are provided directly by the courier.

We ship across several European countries, including:

Italy, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland (excluding Northern Ireland), Latvia, Lithuania, Luxembourg, Netherlands, Portugal (excluding Azores and Madeira), Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla), Poland, Denmark, and Sweden.

If you notice any damage or discrepancies, please accept the package with reservation, indicating the issue to the courier on the delivery note.

Then contact Customer Service within 7 days of delivery.

Yes, you can update your information at any time in the Login section of your account.

No password is required.

Simply enter your email address on the login page and you will receive a temporary access code.

If you need help, Customer Service is available to assist you.

Creating an account allows you to manage everything faster and more easily:

• Save your details for quicker checkout 
• Track your orders and returns 
• Access your order history 
• Create and share your wishlist

Click on Login and enter your email address.You will receive a code to access your account, which will be activated instantly.

Enter your email address in the subscription box at the bottom of the website to receive news, updates, and promotions.

You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive.

If you experience any issues, please contact Customer Service.

You can email us at clientservices@grifoni.com for any inquiries regarding:

• Orders and shipping 
• Returns and refunds 
• Products and availability 

We reply within 48 working hours (Monday–Friday, excluding public holidays).

Yes, you can use our E-gift card exclusively on the online store by entering the code at checkout during payment.

It is valid for 12 months from the date of issue and can be used for multiple purchases until the credit is fully used.